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FAQ – Frequently Asked Questions

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from South Africa: +49 30 32 70 18 92, Fax (in Germany) +49 30 32 70 18 91

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One moment please … your browser is loading the page.

After activation or upgrade of a Wordpress plugin the website stays white (blank)

After an update my website still shows the old content

After I logged in, I can’t I see the tabs, icons or settings that I read about in other FAQ articles.

Anonymous offshore domain registrations and liability exclusions through offshore servers

Apple Mail (iOS Mail) reports "Server identity can not be verified"

Are parked domains or a domain aliases free?

Are the servers affected by the log4j security vulnerability?

Buy domain names: Tips for domain name purchases

Can I access my MySQL database externally, e.g. from my PC?

Can I access my MySQL-database from an external source, e.g. my PC?

Can I book several webspace packages?

Can I change the owner of the customer account after starting my company?

Can I get umlaut domains (IDN domains, Internationalized Domain Names)?

Can I have multiple hosting subscriptions?

Can I have my e-mails signed with DKIM?

Can I manage one or more mailboxes here, the rest via another mail server?

Can I move my domain and webhosting to Bitpalace before expiration of the contract with the previous provider?

Can I move my Wordpress website to another provider?

Can I order the web space without a domain?

Can I run multiple Wordpress sites in the same webspace?

Can I transfer a domain after the webspace has been set up?

Can I transfer a domain name to another web hosting provider before my contract ends?

Can I use a Bitpalace Business Booster as a TeamSpeak Server?

Can I use allow_url_fopen in PHP?

Can I use Bitpalace nameservers for external domains?

Can I use file_uploads in PHP?

Can I use SSL with a subdomain, too?

Can ownCloud or Nextcloud be installed in the web space?

Can the new domain owner be from another country than the previous one?

Cannot connect to the web server control panel

Cannot send e-mails, because the limit on the number of allowed outgoing messages is exceeded

Capitalization in e-mail addresses causes access problems in Android mail apps

Choosing a domain name: Abbreviation, descriptive term or fantasy name

Cities, people, brands, works: Avoid these domain names

Configuration of different web hosting types: website, redirect or no web hosting

Create a password-protected directory with the Plesk customer control panel

Create password-protected directories with an .htaccess file

Do data centers and web servers use green power?

Do externally associated domains cost anything?

Do I get the mailbox disk space in addition to the webspace disk space?

Do I have to order a new webspace package for each additional domain?

Do I need special Wordpress hosting?

Do webspace or webmail support CalDAV?

Do you also offer "extended validation" ("ev") SSL certificates?

Do you offer a migration service (i.e. data transfer service if I switch to your webhosting plan)?

Do you offer mod_pagespeed?

Does Bitpalace offer DDNS (DynDNS, dynamic DNS)?

Does Bitpalace offer DNSSEC?

Does Bitpalace offer whois privacy (anonymous domain registrations)?

Does my server support secure connections (SSL, TLS)?

Does my web space support Perl?

Does my website need a privacy policy?

Does my website need an imprint?

Does the cms Contao work with the webspace?

Does the IP-address influence the Google search result ranking?

Does the server support ASP.NET?

Does the web server use the HTTP/2 protocol?

Does the web space contain a mailing list / list server, e.g. mailman?

Does the web space contain Docker?

Does the web space contain ionCube Loader?

Does the web space offer Python?

Does the web space support AngularJS?

Does the web space support Java / Java applets?

Does the web space support Node.js?

Does the webspace contain DDoS (denial-of-service) protection?

Does the webspace include PHP Composer Dependency Manager?

Does the webspace support Let's Encrypt wildcard certificates?

Does the webspace support WebDAV?

Domain name strategy: Register typo domains

Domain name strategy: Should you use keywords in domain names?

Domain namen and legal rights to registered trademarks: Demarcation from competitors

Domain registration: Should a domain name contain a dash („minus“)?

Domain Transfer without interruption and without risk

E-Mails are returned by the recipient with a notice that the sender is blocked on a blacklist

Error 1044 when importing a SQL dump into the database

Error 500 due to "<option> not allowed here"

Error 500 due to „Option FollowSymlinks not allowed here“, e.g. in Joomla

Error 500, “… perhaps misspelled or defined by a module not included in the server configuration”

Error 503 due to capitalization in domain or subdomain

Error 503: What does "Call to undefined function mysql_connect ()" mean?

Error 504: Gateway timeout due to unresponsive script

FileZilla FTP program shows a certificate warning the first time it connects to the server

FTP connection fails due to too many simultaneous connections

FTP port: What is the correct value?

FTP responds with 405 „Method not allowed“, does not list directories or files

How can I access my website without a domain name?

How can I access phpMyAdmin without being logged into the webspace control center?

How can I activate HSTS (HTTP Strict Transport Security)?

How can I activate the APCu memory cache?

How can I add a database to my Bitpalace Small Enterprise Server?

How can I add a signature in Roundcube?

How can I add a single subdomain without having the corresponding main domain in my web space?

How can I add a visitor counter?

How can I add an e-mail address (a mailbox)?

How can I add an existing Wordpress website to the webspace control panel’s Wordpress Toolkit?

How can I add an SRV record?

How can I add an „expires“ header in my web server?

How can I alter the name server entry in the domain record?

How can I assign domains and subdomains with a WordPress multisite installation?

How can I automatically forward incoming e-mails?

How can I backup (archive) a web directory?

How can I block all users but specific IP addresses or address ranges from files and directories?

How can I block an e-mail address by adding it to the black list?

How can I block undesirable bot visits?

How can I cancel a cancellation?

How can I cancel my web hosting package or my domain?

How can I change my domain's A record and AAAA records?

How can I change my payment type?

How can I change the domain owner (owner-c) or administrator contact (admin-c) of my domain?

How can I change the e-mail-address routing from the Linux console?

How can I change the mailbox size?

How can I change the MX record of the domain?

How can I change the password of my e-mail address (mailbox)?

How can I change the password of my FTP login name?

How can I change the PHP default character set without editing php.ini?

How can I change the PHP include path?

How can I change the PHP version or interface?

How can I change the theme (skin, design) of the webspace control panel?

How can I check whether Sendmail is running?

How can I completely uninstall a Wordpress instance created with Plesk?

How can I configure antivirus filtering for e-mails?

How can I configure dynamic DNS in Plesk?

How can I configure the antispam filter?

How can I connect a domain leased from Bitpalace to an external server by DNS?

How can I connect a domain that I have registered elsewhere with my Bitpalace hosting plan?

How can I connect a domain to an external provider, e.g. Shopify, Jimdo or Wix?

How can I connect to my server by SSH?

How can I copy (clone) or migrate my Wordpress website to another domain or subdomain?

How can I copy a Wordpress website from one domain into another?

How can I create a CNAME record?

How can I create a contact form?

How can I create a full backup of my web space?

How can I create a subdomain?

How can I create a website without programming skills?

How can I create an additional FTP user account (FTP access) for a specific website?

How can I create my own SSL/TLS certificate for my domain?

How can I define the sender address in mails that I send through PHP (website forms)?

How can I delete a domain or subdomain?

How can I display a directory listing if the index file is missing?

How can I edit the httpd.conf file?

How can I edit the php.ini file?

How can I enable browser downloads that are larger than 1 GB?

How can I encrypt e-mails, e.g. by SSL/TLS?

How can I enter or change a TXT record?

How can I exclude a sender’s e-mail address from the spam filter by using the white list?

How can I expand an existing, parked domain that I have with Bitpalace with web space?

How can I first test my new Wordpress website without publishing it on the Internet?

How can I force SSL/TLS, e.g. forward all http:// URLs to https:// URLs?

How can I forward a domain leased from Bitpalace to another server?

How can I have all outgoing emails signed with DKIM?

How can I have my domain deliver content from another domain while the domain does not change in the browser (transparent redirect)?

How can I import (restore) a database dump ?

How can I increase or unlimit the outgoing mail limit?

How can I increase the PHP variable max_input_vars?

How can I independently confirm that my website uses the HTTP/2 protocol?

How can I initiate a restore from the daily data backup that Bitpalace makes?

How can I install Nextcloud?

How can I install Wordpress with the "Install Wordpress" button of the webspace control panel?

How can I integrate Google Maps into my homepage?

How can I issue a SEPA mandate?

How can I let PHP display compile errors in the web browser?

How can I log-in to webmail?

How can I make my website accessible by prefixing www in the domain name?

How can I measure the speed of my website objectively?

How can I migrate my e-mails from my old provider to Bitpalace?

How can I park a domain (register a domain without using it)?

How can I prevent third parties from sending emails with my domain as the sender?

How can I redirect non-existent subdomains to my own domain?

How can I remove a virus that my antivirus-software does not detect?

How can I remove the open_basedir restriction or add additional directories?

How can I remove toolbars and other browser add-ons?

How can I renew a domain?

How can I renew a Let's Encrypt Certificate?

How can I reset a Joomla password without being logged in in Joomla?

How can I reset a Wordpress password without being logged in?

How can I reset my webspace to factory settings?

How can I restart my server?

How can I restore a canceled and expired domain?

How can I restore a domain that has been deleted from the webspace control panel?

How can I run multiple Wordpress or Joomla websites with just one database?

How can I run PHP scripts on the Linux command line, e.g. Nextcloud "occ"?

How can I set the timezone/server clock?

How can I set up a download link in a website?

How can I set up a frame redirect for the main domain?

How can I set up e-mail addresses and mailboxes for a subdomain?

How can I set-up a web redirect if I cannot access the web server configuration?

How can I setup a cronjob (crontab, scheduled task)?

How can I start Windows in safe mode with network drivers?

How can I subsequently move a domain to Bitpalace?

How can I synchronize the Wordpress login of the webspace control panel with my Wordpress website?

How can I take a website offline?

How can I test if mod_rewrite works?

How can I test my website in „preview“ mode?

How can I test the SSL connection and the SSL certificate?

How can I transfer an existing domain from another provider to Bitpalace?

How can I turn catch-all for my mailbox on or off?

How can I turn mcrypt on?

How can I uninstall Wordpress?

How can I unpack an archive file?

How can I upgrade my Bitpalace ValueWebspace to a Bitpalace Business Booster?

How can I upload an existing website?

How can I upload very large files in the browser or increase post_max_size and upload_max_filesize?

How can I use .php files as individual error pages?

How can I use an external email service, e.g. Gmail or Office 365, with my domain?

How can I use multiple domains with the same Wordpress multisite installation?

How can I validate that my computer can communicate with a pop3 server?

How can I verify that my computer can communicate with an smtp (outgoing mail) server?

How can umlauts be displayed correctly regardless of the character set?

How do I change my website to https (SSL)?

How do I create my own 404 error page?

How do I grant users access to certain subdirectories via FTP?

How do I prove the charitable status of my association?

How do I receive my invoice, where can I download my invoice?

How do I secure the connection to my mailserver with SSL (TLS)?

How do I select the website statistics software that I want to use?

How do I set up an alias for an email address?

How do I set up the Nextcloud Mail app for Gmail?

How does the server location influence the Google search ranking?

How long are backups retained?

How long does a domain transfer take?

How long does it take to create an e-mail address?

How long is the php max execution time and can I change it?

How many customers share the same host computer?

How many databases can I add to the Bitpalace Business Booster?

How many e-mail addresses are included?

How many external domains can I assign to my web space?

How many websites can I operate in the webspace?

How many websites can I operate with a database?

How much disk space and RAM can I use?

How much does an additional SSL certificate cost?

How stable is web space / web hosting by Bitpalace?

How to activate Telnet in Windows?

How to add a database?

How to add a favicon to my website?

How to create a backup of my database?

How to disable Wordpress XML RPC interface

How to enable the 2-factor-authentication for the web space control panel?

How to execute PHP code in a page that ends on .html or .htm?

How to order an add-on domain to an existing web hosting plan?

How to register a website with Google?

How to trade an existing domain name against a new one?

How to use "Frequently Asked Questions"

How to use an alternative outgoing mail port (SMTP port)?

How to use the autoresponder (automatic reply to incoming mails)?

I already have a domain name. Is the web space available immediately after ordering?

I am seeking a fast web hosting plan for an online shop

I can receive mails, but cannot send mails

I can send but not receive emails.

I cannot access my own website (server is unresponsive), but others can access it.

I have forgotten the web server or e-mail password

I have lost the root password to MySQL. How can I replace it?

I have not received a welcome email (server setup mail).

I have uploaded my website, but instead a Bitpalace page is displayed.

I have uploaded my website, but it is not displayed.

I miss different webspace rates to choose from.

I want to test my new website before it goes public.

IMAP e-mail setup step by step: Mozilla Thunderbird

IMAP email setup step-by-step: Samsung Android

IMAP „Maximum number of connections to this server reached“ („exceeded“)

Impact of nesting document root directories

Importing a very large database crashes, how can I import a large database?

Is mod_rewrite available?

Is SPF (Sender Policy Framework) available for my domain?

Is SSD hosting really faster?

Is the low price valid permanently?

Is the mailbox usage calculated by reserved disk space or used disk space?

Is the web space compatible with Typo3?

Is the webspace suitable for Wordpress Multisite installations?

Is there a difference between an e-mail address and a mailbox?

Let's Encrypt "Challenge marked as invalid" when creating an SSL certificate

Let's Encrypt "The authorization token is not available" when creating an SSL certificate

Let’s Encrypt „unsafe domain“ error when creating an ssl certificate

Links or search engine URLs lead to unexpected pages.

My e-mails are managed by an external provider, but e-mails that the website sends there are not arriving.

My PHP script cannot log into the database even though all login data are correct

My previous hosting company cannot be reached. What can I do?

My web space account or my mailbox is full. How can I free disk space?

NET::ERR_CERT_COMMON_NAME_INVALID because the SSL certificate does not match the domain

Outgoing mail control limits outgoing mails due to mail forwarding

Outlook connects via IMAP, but does not display mails or cannot copy, delete or move mails

Owncloud and Nextcloud cannot access /dev/urandom on web space accounts older than 2017

Password policy

Recommendations on naming files and folders

Redirect error “ERR_TOO_MANY_REDIRECTS”

Roundcube cannot connect to sieve server

Set-up POP3 e-mail step-by-step for MS Outlook 2010, 2013, 2016

SMTP port, IMAP port, POP3 port: What are the correct values?

Solve issues with a website with the help of Apache and Nginx log files

SSL connections to my homepage show a red, crossed icon and a warning

SSL connections to my homepage show a yellow icon and a warning.

SSL_ERROR_BAD_CERT_DOMAIN due to missing SSL certificate

Step-by-step email setup: Apple Mail (macOS)

Step-by-step email setup: Apple Mail iOS (iPhone or iPad)

Telekom Speedport router is blocking SMTP outgoing mail server connections

The domain shall remain with Bitpalace, but the owner shall change.

The first FTP login attempt fails, the following works

The Let's Encrypt SSL certificate can not be created or renewed because of error 403.

The login at bugtracker.bitpalast.net fails

The login to the Plesk customer control panel fails

Warning: Another user with the same username … is already logged in to Plesk.

Webmail cannot be reached

Website inaccessible due to Wordpress maintenance

What are "local connections" and "remote connections" to the database?

What are "resource usage limits"?

What are my benefits with the Nginx frontend server at Bitpalace?

What are the advantages of Joomla hosting plans?

What are the advantages of Wordpress hosting plans?

What are your IBAN and BIC, where shall I route to?

What credentials do I need to enter to access my website statistics?

What do "server not found", "page cannot be displayed", "DNS error" mean?

What does "503 Service Temporarily Unavailable" mean?

What does "Application cannot be installed: Extension mysql not found"?

What does "Database connection error: Access denied" mean?

What does "deprecated" in a PHP error message mean?

What does "Error 502 Bad Gateway" mean?

What does "grace period of your product license" mean?

What does "Uncaught TypeError: Argument 1 passed to WP_CLI \ Runner :: WP_CLI" mean?

What does 99.9 % uptime mean?

What does a data recovery (restore from backup) cost?

What does a subdomain cost and how many can I add?

What does a web space disk space expansion cost and how can I order it?

What does FTP Error 530 "login incorrect" mean?

What does the expansion of the mailbox storage space limit cost?

What does the number in spam filter sensitivity mean?

What does “Socket Error 1102 – Host not found” mean?

What does „blocked using dnsbl.sorbs.net“?

What does „Error establishing a database connection“ mean?

What does „relay not authorized“, “relaying denied” mean?

What happens if I use more storage space than contractually agreed?

What is a CNOBI domain?

What is a document root directory and where can I find it?

What is a domain alias and how do I set up an alias for a domain?

What is a KK application?

What is a registrar?

What is a web space?

What is an .htaccess file, how can I create or edit it?

What is DMARC and does my mail server support DMARC?

What is IMAP and should I prefer IMAP over POP3?

What is nginx caching and how do I activate it?

What is POP3 and should I prefer POP3 over IMAP?

What is SPA and do I need it?

What is the /.well-known/acme-challenge directory and can I delete it?

What is the database name?

What is the database server’s name?

What is the difference between Java and JavaScript?

What is the difference between SFTP and FTPS?

What is the full absolute server path to my website?

What is the ICANN 60 day transfer lock?

What is the maximum size of a mail attachment?

What is the maximum size of a mailbox?

What is the meaning of "Status: 400, Detail: Fetching <domain challenge> Timeout during connect (likely firewall problem)"

What is the meaning of “Status: 400, detail: DNS problem: NXDOMAIN looking up A for <domain name>”

What is the meaning of „Error creating new cert :: too many certificates already issued for exact set of domains“?

What is the reason for „call to undefined function mysql_connect()”?

What permissions and ownership should the document root directory have?

What requirements do I have to meet when I want to send mass mailings (newsletters)?

What requirements must be met for a CNOBI or generic domain transfer?

What server name shall I use for the mail server (POP3, IMAP, SMTP server)?

What should I do if my desired domain name is unavailable?

What should I watch out for when setting up an umlaut domain in the web space?

What username can I use SFTP with?

What's my user name?

What's the difference between a mail distributor and a mailing list?

When do I receive my invoice, when do I need to pay it?

When I open my domain, the browser suddenly shows "ERR_NAME_NOT_RESOLVED".

When opening website statistics, the browser displays a security warning

When uploading files/images with my CMS access is denied.

Where are the servers located?

Where can I change my billing address?

Where can I change the language of the webspace control panel?

Where can I configure the log file rotation?

Where can I control the permissions of a database user or change the password?

Where can I download the German webhosting manual?

Where can I find a price list for domain names?

Where can I find my customer ID?

Where can I find phpMyAdmin in the webspace control panel?

Where can I find the "spam" folder?

Where can I find the access credentials (login data) to the database?

Where can I find the host name of my server?

Where can I find the server log files?

Where can I get the auth info code?

Where can I independently check how and whereto my domain is routed?

Where can I login to the web space control panel?

Where can I open a ticket?

Where can I order?

Where can I retrieve the IP address of my web hosting plan?

Where can I set the index page that the web server should use if no particular page is retrieved?

Where can I sign a commissioned data processing contract pursuant to section 28 GDPR?

Where can I update the bank data of my web hosting plan?

Where do I enter the auth code?

Where do I find my website statistics?

Where do I find reviews about Bitpalace?

Where do I find the fine print (footnotes, terms and conditions)?

Where shall I save my web pages so that the web server can display them?

Where shall I send money by Paypal?

Which access data are valid for ftp?

Which bodies are responsible for the registration of a domain?

Which commands are available on the SSH Linux command line?

Which DNS settings are available in the domain management?

Which e-mail address can I not use with my domain?

Which MySQL version or MariaDB version is offered?

Which payment types and pace of payments can I choose?

Which permissions and file owners should subfolders of a website have?

Which PHP functions cannot be used?

Which servers feature Cron (Crontab, scheduled tasks)?

Which servers feature SSH?

Why are all e-mails older than a certain date suddenly missing?

Why are all photos, background images and colors missing from my website?

Why are emails not deleted from the server after retrieval?

Why are sent messages not stored in the “Sent” folder in Thunderbird?

Why are some website actions blocked with an error code 403?

Why can I see my domain content as a preview, but not when I enter the domain in my web browser?

Why can’t concrete5 access the tmp directory during installation?

Why can’t I connect to FileZilla via FTP (timeout)?

Why can’t I reach a new domain that I added with the „Add domain“ button?

Why can’t I reach my server anymore all the sudden while I am editing my Wordpress content?

Why can’t the hosting type be changed?

Why did not Wordpress install in my domain, but in the subdirectory /wordpress?

Why do I see "Error establishing a database connection" when I open my Wordpress site?

Why do I see "Your store apparently does not use a secure connection."

Why do I see a security certificate warning when receiving or sending mail?

Why do I see a „Couldn’t connect to server“ error message?

Why do I see an Apache test page instead of my homepage?

Why do I still see domains in the webspace control panel that were canceled long ago?

Why do many organizations register more than one domain name?

Why does loading images take so long?

Why does my subdomain display a Bitpalace website?

Why does my visitor counter slow my website down?

Why does my website exceed the storage space of my webhosting plan?

Why does my website show PHP code instead of running it, even though no short open tag is used?

Why does my website show PHP code instead of the expected output, even though the script name ends in .php?

Why does my website stay white or empty?

Why does the web server deliver wrong, old files?

Why does the web server show the error "403 Forbidden"?

Why does Webmail show a security warning when opening the subdomain webmail.<domainname>?

Why does “WWW domain not secured” or “Webmail not secured” appear under the “SSL/TLS Certificates” icon?

Why is a website faster with Bitpalace than with many other providers?

Why is a website that I have reactivated still locked?

Why is Bitpalace listed as Tech-C and Zone-C in the „Whois“ domain data retrieval?

Why is my website loading slowly on my Apple Mac (and only there)?

Why is my website slow?

Why is the domain registration particularly cheap at Bitpalace?

Why is the web statistics icon missing? Only web statistics for SSL are shown.

Why is the Wordpress admin area displayed without stylesheet?

Why is webmail redirecting to a Bitpalace page?

Why is Wordpress displaying PHP error messages on the screen?

Why should I not forward any e-mails?

Why was the invoice amount not debited from my account on the announced date?

Wordpress "Gutenberg" text editor causes IP lock

¿Cómo puedo restaurar una parte o la totalidad de una copia de seguridad yo mismo?

Additional

Services

Starter Server: Affordable web server from 39.50 R () /month with PHP, database and many more

Online Reservation System: Occupancy & vacancy schedule for any ressources (vehicles, sports facilities …) & guest houses, holiday apartments … 18.40 R () /month

Software development: Development of database applications, programming and revision of computer programs & scripts 331.24 R () /hour

FAQ – frequently asked questions

"Cheap Web Space": Affordable web space, cheap web server, low-cost webserver, low-price web servers: fast web server / small web server (cheap web space). Web server for private homepages / small website projects.

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